Distance Sales Agreement

ARTICLE 1 — THE PARTIES

SELLER
Seller: Yak Gelsin — Özel Ada Ticaret Ltd. Şti.
Depot and place of business: Mimar Sinan Mah. Beydağ Cad. No:10, 35750 Ödemiş, İzmir, Türkiye
Phone: +90 531 585 62 29
E-mail: info@yakgelsin.com
Web: www.yakgelsin.com

BUYER
The first name, last name, address and contact details entered when ordering.

ARTICLE 2 — SUBJECT

This agreement sets out the rights and obligations of the parties, under Law No. 6502 on Consumer Protection and the Distance Contracts Regulation, in respect of the sale and delivery of the products the BUYER orders electronically through the SELLER's website www.yakgelsin.com.

ARTICLE 3 — THE PRODUCT

The main characteristics, price and quantity of the product and the payment details are shown in the order summary on the payment page and in the WhatsApp order message. The total sale price including VAT, and the payment and delivery details, are shown on the order completion screen.

ARTICLE 4 — GENERAL PROVISIONS

• The BUYER accepts that, before ordering, they have read and approved the main features of the product, the sale price, and the payment and delivery details.
• The BUYER undertakes that they have entered correct and complete information for the delivery of the product.
• The delivery day is agreed with the BUYER on WhatsApp or by phone after the order. Delivery is made within 30 (thirty) days at the latest from the date the order reaches the SELLER (Article 16 of the Distance Contracts Regulation); if delivery cannot be made within that period the BUYER may terminate the agreement. On termination the SELLER refunds to the BUYER the full amount collected, including the delivery cost if any, together with statutory interest, within 14 (fourteen) days of the notice of termination reaching the SELLER, and returns any documents that put the BUYER under a debt.
• Products supplied to order: For products supplied to order, the estimated delivery time is given to you on WhatsApp when you order. If we expect it to exceed 30 days, we tell you before you order; being told this does not extend the 30-day limit or remove your right to terminate. If an order is not delivered within 30 days you may terminate the contract, and the amount you paid is refunded together with statutory interest within 14 days of your notice of termination reaching us.
• Because coal, firewood and fuel products are shipped in large quantities by weight and volume, the delivery conditions are stated at the order stage.

ARTICLE 5 — DELIVERY

The products are delivered from the depot in Ödemiş / İzmir to the delivery address given by the BUYER when ordering. The SELLER delivers with its own vehicles to the districts listed on the Service Areas page (İzmir and nearby provinces). The delivery day and time are agreed with the BUYER on WhatsApp or by phone after the order; where the BUYER cannot be at the address at the agreed time, a new delivery time is agreed together in the same way. Where the SELLER's vehicles do not go, and for single or small orders, the products are sent by cargo; the cargo fee is paid by the BUYER and delivery takes 3 days on average. For stoves, fireplaces and garden barbecues the cargo fee is paid by the SELLER. Orders sent by cargo are paid by bank transfer (havale/EFT) (Article 6).

ARTICLE 6 — PAYMENT

Accepted payment methods: cash on delivery, credit card on delivery (own-vehicle delivery only; cargo orders and prepaid items by bank transfer), bank transfer (havale/EFT). For a bank transfer the account details are sent on WhatsApp after the order, together with the order number; with this method the order is processed once the payment has reached our account. No card details are taken on the site.

Some products are prepaid; this is stated on the product page and at the payment step. Payment on delivery cannot be chosen for an order that contains a prepaid product; the order is processed once the advance payment (bank transfer) has reached the SELLER. The amount to pay and the account details are sent to the BUYER on WhatsApp.

Payment on delivery cannot be chosen for an order sent by cargo; it is paid by bank transfer (havale/EFT). The account details are sent to the BUYER on WhatsApp after the order, together with the order number.

ARTICLE 7 — RIGHT OF WITHDRAWAL

The BUYER has the right to withdraw from the agreement within 14 (fourteen) days of the delivery date, without giving any reason and without paying a penalty. It is enough to send the notice of withdrawal by e-mail to info@yakgelsin.com or in writing over WhatsApp.

The BUYER may also exercise the right of withdrawal at any time between the conclusion of the contract and delivery. Before the order starts being prepared, the BUYER may cancel it with the cancellation link sent to the BUYER; after that, the BUYER may send a cancellation or withdrawal request with the same link or over WhatsApp. A request sent with the cancellation link counts as a written notice of withdrawal. This does not limit the right of withdrawal; the BUYER's right of withdrawal is reserved.

Within 14 days of the notice of withdrawal reaching the SELLER, the BUYER sends the product back; the SELLER, within the same period, refunds to the BUYER the full amount collected, including the delivery cost if any. The BUYER is not liable for changes arising from examining the product, during the withdrawal period, in line with its normal use and its nature.

Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be used in the following cases:

• Products that can spoil quickly or whose expiry date may pass
• Products which, after delivery, are mixed with other products and by their nature cannot be separated (for example coal or firewood delivered loose that has been mixed into an existing stock of fuel)

For details of the return process, see the Returns and Exchange Policy.

ARTICLE 8 — WARRANTY AND PRODUCT QUALITY

All fuel products are supplied within the stated calorific values and technical specifications. If it is established that the product does not match the stated specifications, the BUYER may ask for the product to be replaced or for its price to be refunded. The BUYER's remedies under article 11 of Law No. 6502 are reserved; details are in the Returns and Exchange Policy.

ARTICLE 9 — SETTLEMENT OF DISPUTES

In disputes arising from this agreement, the Consumer Arbitration Committee (Tüketici Hakem Heyeti) and the Consumer Courts (Tüketici Mahkemeleri) at the BUYER's place of residence or where the purchase was made have jurisdiction, within the monetary limits set each year by the Ministry of Trade of the Republic of Turkey.

ARTICLE 10 — ENTRY INTO FORCE

By ticking the confirmation box on the payment page, the BUYER declares that they have read, understood and accepted the Preliminary Information Form and all the terms of this agreement; the time of confirmation is kept in the order record. The agreement enters into force for both parties when the BUYER confirms the order.